Technical Services Consultant (M/F)
NEOXAM
Beijing
36天前

Technical Services Consultant (M / F) - Beijing

岗位职责

技术支持顾问负责GP3产品的1级和2级技术支持服务 有关技术支持服务的分级描述 请参阅http : / / en.wikipedia.org / wiki / Technical support 技术支持顾问是客户IT服务的主要联系人 同时也负责产品组件的技术安装

技术支持顾问主要职责如下

  • 通过电话或电邮与客户沟通
  • 了解客户需求并分类 产品问题还是需求变更 紧急与否 是否是妨碍客户生产的重大问题
  • 通过远程连接至客户服务器 电话或到客户现场 解决技术问题 日志分析 调查bug 配置文件等
  • 与内部3级技术支持团队 开发工程师 系统工程师 数据库管理员 及现场咨询顾问沟通和协调
  • 紧密跟进和管理客户需求 通过Jira
  • 将GP3产品组件安装Unix到和 / 或Windows环境中
  • 发展价值

  • 与客户和海外专家沟通交流的机会
  • 了解并获得有关国际市场 IT解决方案和金融行业的丰富知识
  • 通过在跨国企业参与大型项目累计职业生涯经验
  • 本科或以上
  • 计算机或相关专业
  • 具备主流 IT systems (Unix, Linux, Oracle, Web services ) 操作证书者尤佳
  • 工作经验 :

  • 2年以上面向客户的技术支持工作经验
  • 英语流利
  • 具备计算机 UNIX 系统及主流 RDMS 管理技能 如 Oracle 和 Sybase
  • 精通 Unix O.S. (Linux, Solaris, AIX) 熟悉 shell script
  • 掌握 Microsoft Office 工具 (Excel, Word, Access...) 了解 VBA 者优先
  • 熟悉 web 应用技术 (Tomcat, apache, http, web services )
  • 了解 Python 脚本语言者优先
  • 良好的沟通能力 善于倾听 与他人清晰交流 写作能力佳 中英文
  • 技能要求

  • 善于自主地组织工作 开展分析 提供解决方案建议
  • 能够严格地在规定时间内完成工作任务 注重客户满意度
  • 能够运用出色地分析能力和沟通能力解决复杂问题
  • 工作热忱 团队协作
  • 学习能力强 乐于学习新知识
  • 发展价值

  • 与客户和海外专家沟通交流的机会
  • 了解并获得有关国际市场 IT解决方案和金融行业的丰富知识
  • 通过在跨国企业参与大型项目累计职业生涯经验
  • MISSION & MAIN RESPONSIBILITIES

    The Technical Support Consultant is in charge of 1st and 2nd support levels for all the technical components of GP3 (please refer to http : / / en.

    wikipedia.org / wiki / Technical support for Technical support levels). He is the main point of contact for the IT services of our customers.

    He is also involved in the technical installation of these components.

    The Technical Support Consultant will have the following tasks :

  • Communicate with clients (phone, e-mail)
  • Understand and categorize the client requests (Problem or change request? Urgent or not? Blocking or not?)
  • Fix technical issues in our applications (log analysis, bug investigation, configuration files up-date ). Means of action include remote connexion to client sites, phone call or physically go-ing to client site.
  • Internal communication and coordination with level 3 tech support teams (developers, sys-tem engineers, database administrators) and on-site consultants.
  • Tight follow-up and management of the client requests (using Jira)
  • Installation of GP3 components onto Unix and / or Windows environments
  • Development Value :

  • More opportunities to communicate with customers and overseas experts
  • Understand and learn knowledge of international market , finance and the IT solutions
  • Promote professional career through working for large size projects in a global company
  • REQUIRED EDUCATION & EXPERIENCE

  • Degree : Bachelor degree or above.
  • Computer or related education background
  • Certificates on mainstream IT systems (Unix, Linux, Oracle, Web services, etc ) would be plus
  • Candidates should justify of a first experience as a Technical Client Support professional (3 years)
  • REQUIRED KNOWLEDGE & SKILLS

  • Fluent English is a pre-requisite
  • Computer UNIX systems and mainstream RDMS management skills, such as Oracle and Sybase
  • Strong knowledge of Unix O.S. (Linux, Solaris, AIX) , familiar with shell script
  • Good knowledge of Rdbms (Oracle, Sybase)
  • Microsoft Office tools (Excel, Word, Access...). Knowledge of VBA is appreciated
  • Familiar with web application technologies (Tomcat, apache, http, web services )
  • Knowledge of the Python scripting language is an advantage
  • Good communication skills : listen, talk clearly with others, efficient in writing (both in English and native languages)
  • Show autonomy in organizing their work, conducting analysis and proposing solutions
  • Show rigor in the accomplished tasks, meet deadlines and cares about customer satisfaction
  • Strong motivation for learning new knowledge and being involved in a team work
  • Able to solve complex problems with excellent analytical skills and communication skills
  • Quick learning and enthusiastic
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